Refund policy

Return & Refund Policy

At RIGHT KEY, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

1. Food Products

Due to the perishable and consumable nature of food items, we do not accept returns or exchanges once the product has been delivered.

However, you may be eligible for a replacement or refund if:

  • You receive a damaged or leaking product.

  • You receive the wrong product.

  • The product is expired at the time of delivery.

  • The package is tampered with before opening.

To request a replacement or refund:

  • Contact us within 48 hours of delivery.

  • Share your order number along with clear photos and an unboxing video showing the issue.

  • Claims made after 48 hours may not be accepted.

If your claim is approved, we will provide:

  • A free replacement, or

  • A full refund to the original payment method (or store credit, where applicable).

2. Accessories

Accessories can be returned or exchanged within 7 days of delivery if:

  • The item is unused.

  • It is in its original packaging.

  • All tags and accessories are intact.

  • The item is not damaged due to misuse.

Returns will not be accepted for:

  • Used products.

  • Products damaged by improper handling.

  • Products without original packaging.

3. Non-Returnable Items

The following items cannot be returned:

  • Opened or used food products.

  • Products purchased during clearance or special sale (unless damaged or defective).

4. Refund Process

Once your return request is approved:

  • Refunds are processed within 5–7 business days after inspection.

  • Depending on your payment provider, the amount may take additional time to appear in your account.

5. Replacement

If a replacement product is approved, it will be dispatched as soon as possible, subject to stock availability.

6. Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

7. Contact Us

For any return, replacement, or refund request, please contact us:

Email: support@rightkey.store

Please mention your Order ID and attach photos/videos of the issue for faster resolution.

Thank you for choosing RIGHT KEY.